United Airlines….Again!

  Almost exactly one year ago, we wrote two blogs regarding United Airlines. If you recall, the major episode involved using armed authorities to drag a man off a United flight that he had booked, paid for and was in his seat. The reason was that United needed...

Who’s Accountable?

  Recently we once again saw a problem with United Airlines. While the problem has been widely covered on social media, a few of the details have been glossed over. One is that when the customer complained to a flight attendant about what was clearly an error by...