by Al Davis | Oct 17, 2018 | In Our Experience
In our last blog, we talked about the importance of customer service and the impact it can have on your business. Businesses are focusing on customer service as they examine increasing other costs in other areas of the business and look for ways to reduce...
by Al Davis | Oct 4, 2017 | In Our Experience
There is a company that makes shaving cream. They use all the typical methods of marketing from television to social media, to print advertising. They even advertise on NFL games. And, by the way, it’s actually pretty good shaving cream, having taken a...
by Al Davis | May 17, 2017 | In Our Experience
Over the last several weeks, we’ve written about problems with customer service. And, no matter how bazaar the stories get, there is shortly a new one. The latest, the week after Delta made its headlines by removing a customer who had to go to the...
by Al Davis | Apr 5, 2017 | In Our Experience
The social media outrage cycle hit United Airlines this week. The airline first faced backlash after it barred a 10-year-old pass holder from boarding a flight due to the fact she was wearing leggings. Pass holders are given to “employees or to travelers...
