The Importance of Customer Service – Part 2

  In our last blog, we talked about the importance of customer service and the impact it can have on your business. Businesses are focusing on customer service as they examine increasing other costs in other areas of the business and look for ways to reduce...

The Importance of Customer Service – Part 1

    It’s easy to determine the level of the economy based on the emphasis, or lack thereof, of customer service. Evidence shows that consumers believe overall customer service is actually getting worse.   Arizona State University found that customer...

A More Personal Blog

  Welcome to the first blog of 2017. We hope all of you had a Happy Holiday season and are looking forward to the New Year with hopes and expectations for the success of your business or practice.   As you may know, if you are a reader, at Revitalization...