The Importance of Customer Service – Part 2

  In our last blog, we talked about the importance of customer service and the impact it can have on your business. Businesses are focusing on customer service as they examine increasing other costs in other areas of the business and look for ways to reduce...

The Importance of Customer Service – Part 1

    It’s easy to determine the level of the economy based on the emphasis, or lack thereof, of customer service. Evidence shows that consumers believe overall customer service is actually getting worse.   Arizona State University found that customer...

It’s That Time of Year

  As we have done every year, it’s time for our vacation for our semi-weekly blog. We want to express our deep appreciation to all of you who read our blog and make comments and suggestions. We will be back in September with new thoughts regarding business...

A Small Business Is Not a Little Big Business

  Traditional assumptions among managers are that small business should use the same management principals as big businesses, but only on a smaller scale. The base assumption is that small companies are much like big companies except with lower sales, a smaller...

The Danger of Inept Government

  Once again as we sat down to write our semi-weekly blog. We realized that one of the closest friends of Revitalization Partners has written his thoughts in a message that we believed everyone needed to hear. So, with his permission, we are using his writing and...