by Al Davis | May 17, 2017 | In Our Experience
Over the last several weeks, we’ve written about problems with customer service. And, no matter how bazaar the stories get, there is shortly a new one. The latest, the week after Delta made its headlines by removing a customer who had to go to the...
by Al Davis | May 3, 2017 | In Our Experience
You may wonder why this blog contains another issue about the airline industry. Because, in individual situations, this industry is a microcosm of business. There is management, satisfied and disgruntled employees, unions, very detailed rules and regulations,...
by Al Davis | Apr 19, 2017 | In Our Experience
Over the past few weeks, United Airlines has filled the Twittersphere, the Blogosphere and, of course, the regular television news. Yet, United is only one of many airlines that are flying the world that we hear nothing about on a day to day basis. Why is that?...
by Al Davis | Apr 5, 2017 | In Our Experience
The social media outrage cycle hit United Airlines this week. The airline first faced backlash after it barred a 10-year-old pass holder from boarding a flight due to the fact she was wearing leggings. Pass holders are given to “employees or to travelers...
by Al Davis | Mar 22, 2017 | In Our Experience
Some time ago, we published a blog about “Sustainable Success” in which we discussed steps that CEO’s must take to change their approach in dealing with the status quo and moving the company forward. Most companies have a goal of achieving...
by Al Davis | Mar 8, 2017 | In Our Experience
In looking at organizations we have worked with, we have learned one thing that repeatedly causes organizations to fail. The turnover of quality people. People don’t leave bad companies. They leave bad bosses. They don’t leave flawed organizational...
