The Importance of Customer Service – Part 1

    It’s easy to determine the level of the economy based on the emphasis, or lack thereof, of customer service. Evidence shows that consumers believe overall customer service is actually getting worse.   Arizona State University found that customer...

Change You Should Believe In

  There have been numerous articles and books written about organizational and change management over the years. These publications are typically focused on helping companies understand how to identify and manage change when it is required.   It’s no secret...