by Al Davis | May 31, 2017 | In Our Experience
Over the last 60 years, the executive search industry has experienced shifts in structure and design and how it serves its clients. Like any discipline, it’s not immune to the market dynamics that shape and refashion industries and business practices. ...
by Al Davis | May 17, 2017 | In Our Experience
Over the last several weeks, we’ve written about problems with customer service. And, no matter how bazaar the stories get, there is shortly a new one. The latest, the week after Delta made its headlines by removing a customer who had to go to the...
by Al Davis | May 3, 2017 | In Our Experience
You may wonder why this blog contains another issue about the airline industry. Because, in individual situations, this industry is a microcosm of business. There is management, satisfied and disgruntled employees, unions, very detailed rules and regulations,...
by Al Davis | Apr 19, 2017 | In Our Experience
Over the past few weeks, United Airlines has filled the Twittersphere, the Blogosphere and, of course, the regular television news. Yet, United is only one of many airlines that are flying the world that we hear nothing about on a day to day basis. Why is that?...
by Al Davis | Apr 5, 2017 | In Our Experience
The social media outrage cycle hit United Airlines this week. The airline first faced backlash after it barred a 10-year-old pass holder from boarding a flight due to the fact she was wearing leggings. Pass holders are given to “employees or to travelers...
