by Al Davis | Oct 31, 2018 | In Our Experience
Over the past 15 years we have worked with many companies in every type of industry and with a wide range of revenue and level of profitability. In virtually every situation, we were asked to help our client improve operations and profitability. While our...
by Al Davis | Oct 17, 2018 | In Our Experience
In our last blog, we talked about the importance of customer service and the impact it can have on your business. Businesses are focusing on customer service as they examine increasing other costs in other areas of the business and look for ways to reduce...
by Al Davis | Oct 3, 2018 | In Our Experience
It’s easy to determine the level of the economy based on the emphasis, or lack thereof, of customer service. Evidence shows that consumers believe overall customer service is actually getting worse. Arizona State University found that customer...
by Al Davis | Sep 19, 2018 | Operations and Risk Management
There have been numerous articles and books written about organizational and change management over the years. These publications are typically focused on helping companies understand how to identify and manage change when it is required. It’s no secret...
by Al Davis | Sep 5, 2018 | Operations and Risk Management
We frequently hear business owners talking about their companies from a perspective of past accomplishments. Often these comments are made in the context of expecting future performance to continue with the same level of success, or better, than has been...
