Lowe’s Cos. Inc. CEO Marvin Ellison, the home improvement chain’s newly hired chief who made the decision to fold the Orchard Supply Hardware brand, has a plan to improve customer service, boost profitability and cut costs. Ellison unveiled that plan Thursday while talking at the 25th Annual Global Retailing Conference in New York, sponsored by Goldman Sachs. The presentation was broadcast online for customers, media and analysts to listen. After only two months on the job as Lowe’s CEO, Ellison…
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How Lowe’s CEO wants to boost profits and customer service, sans Orchard Supply
