Unfinished Business: Lessons from the NFL


RP-picAt the beginning of the NFL season, there was great anticipation by Seattle Seahawks’ fans for a third trip to the Super Bowl.

After seven games, however, the Seahawks’ have struggled to achieve a winning record and in fact have lost more games than they have won.

There have been numerous articles written by the pundits regarding the Seahawks’ lack of achievement. How can a winning football team with two successive Super Bowl appearances, with a strong defense, great running game and a star quarterback fall so fast?


Why The Seahawks Are Struggling …

A recent article by Charles Roberts of Yahoo sports summarizes his theory of why the Seattle Seahawks’ are struggling:

AP_328695375850“The truth is this isn’t just one person or coach or incident.  It’s not just one play or contract issue. Aside from issues with Percy Harvin and the loss of Golden Tate, the Seahawks’ had a few years of continuity and focus and talent melding. And then a sudden explosion of success. Now that serenity – which allowed the previous buildup – has been fractured. Maybe some of the core values and focus have been lost. Maybe it’s just not the same old Seattle we’ve known for so long, and NFL Darwinism is taking its toll.”


From A Business Perspective …

Focus-ImageFrom a business perspective, the Seattle Seahawks’ have lost focus.  They have deviated from the game plan, or strategy, that was put in place four years ago to build a winning super bowl team.

They have lost key players and members of the coaching staff which has seriously impacted their ability to sustain their strategy of winning.  Looking at this from a business perspective one could ask, “Why did they not anticipate this disruption? Why did Seahawks’ management and coaching staff not have a Plan B?”


A Frequent Theme …

064The Seahawks’ current problems bring to mind a frequent theme that we see in our work as business advisors. Our clients typically have a string of successful years with improved year over year sales and profitability, followed by a significant downturn in their business.

There are many reasons for the shift in fortunes and in most cases the downturn is a result of “unforeseen events” that negatively impact their business.


Warning Signs …

1656330357-c7cee078bd25307f839e4a7281fc74adIn our experience, business owners have the ability to anticipate some disruption in their business.  There are typically warning signs that surface early in the business cycle that when recognized should result in a corrective action.  

The problem, however, is that while evident the early warning signs are often ignored, or rationalized by assuming they are short term and things will “get better soon”.  As the problems progress, management continues to hold out “hope” that things will change, instead of dealing with the issues when they occur.


Understanding Key Factors …

We have seen many examples of this in our business including a software engineering company whose revenue declined from $200 Million to $2 Million in two years as their largest customer changed their strategy, or the consumer services’ company whose revenue declined from $400 Million to $100 Million in four years as the approach to their customers became outdated. Both companies incurred substantial losses as a result of the rapid decline in sales. Our role with these companies was to quickly understand the key factors leading to the “unforeseen events” and develop a plan to return the company to profitability.


If Management Would Have …

indemnity-insurance-thinkstockphotos-480344582In both examples, we found a number of early warning signs that were ignored including increased regulatory oversight; competitive forces that negatively impacted the price of their products; and a shift in marketplace technology that significantly impacted the way the company reached their consumers. 

If management would have recognized these problems earlier in the downturn, they could have taken steps to mitigate losses and if necessary ask for outside help to accelerate their effort to improve performance.


Ability To Realistically Understand …

sad-seattle-fansThe Seattle Seahawks are in a state of distress very similar to businesses we work with.

Their ability to improve performance is directly tied to their ability to realistically understand what went wrong, take corrective action and return to achieving successful outcomes.

From a fans perspective, they still have “unfinished business” when it comes to succeeding as they have in the past.

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Over the years, through our many assignments, the Principals of Revitalization Partners frequently said to ourselves: “One day, we should write a book about our work and how we can help companies through our experiences.” This is that book and we hope that you find words of value to you and your business.

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