by Al Davis | Feb 5, 2020 | Operations and Risk Management
Both large businesses and small are moving toward increased automation. After all, automation can solve numerous problems for business. It can make the business more efficient and can cut costs for employees. But in the process, a business that does not manage the...
by Al Davis | Oct 17, 2018 | In Our Experience
In our last blog, we talked about the importance of customer service and the impact it can have on your business. Businesses are focusing on customer service as they examine increasing other costs in other areas of the business and look for ways to reduce...
by Al Davis | Aug 9, 2017 | In Our Experience
It all started when I set out to buy a drone. The drone market has been growing rapidly and includes such companies as GoPro that started the “action video” market. In order to understand this market, lets look at a few numbers. According to...
by Al Davis | Jul 12, 2017 | In Our Experience
Recently we once again saw a problem with United Airlines. While the problem has been widely covered on social media, a few of the details have been glossed over. One is that when the customer complained to a flight attendant about what was clearly an error by...
by Al Davis | May 17, 2017 | In Our Experience
Over the last several weeks, we’ve written about problems with customer service. And, no matter how bazaar the stories get, there is shortly a new one. The latest, the week after Delta made its headlines by removing a customer who had to go to the...
